Category: Elevate the Stakeholder Experience

Learn to Use the Campus-Wide Calendar

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UF’s Office of Strategic Communications and Marketing (SCM) manages the campus-wide calendar. The URL is https://calendar.ufl.edu/ and available as a direct-link on the UF homepage. The calendar is a great promotional option available for departments and organizations to broadly advertise events.

Free training is being offered so faculty and staff can learn to manage event submissions, request a departmental calendar, and leverage all the features of the calendaring tool. The live, instructor-led webinar training will be held on:

Wednesday, Oct. 5, from 2:00-3:00 p.m.
Course Number: UF_ITT369_ILT
Register here

The university’s calendar provides a central system where events can be submitted for inclusion to maximize exposure. (Events will be reviewed for approval every one to two weeks by SCM.) Visit https://ufl.lwcal.com/submit/ to request an event be added. For questions about this training, please contact the UFIT Training team.

IT Info Page for New Students

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Want to know what the student tech requirements are for UF? Learn them and be prepared for Gator academic life by visiting UFIT’s student resources site.

Bookmark the site to easily access information about technology services and systems, including:

• UFIT Help Desk location and services
• UF Canvas e-Learning system, used for most courses
• UF email (GatorMail) assistance and how to get GatorMail on your phone
• Where to get a Gator 1 Card (your campus ID)
• Location of labs and learning spaces and what each space has available
• Establishing two-factor authentication (2FA) for UF accounts
• How to make the most of ONE.UF

UFIT wants to help students get a smooth start to academic life. Anyone experiencing a technical issue with their GatorLink account, having an eduroam internet connection issue, or other campus IT need may call (352-392-HELP/4357) or visit (132 Hub) the UFIT Help Desk. Help Desk in-person walk-in hours are posted here.

Here for You: The UFIT Help Desk

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The UF Computing Help Desk, also known as the UFIT Help Desk, will assist you with a variety of technical support needs. Consultants can also connect you with the appropriate UFIT group, or college or department IT staff if a technical problem requires more in-depth analysis to fix. There are multiple ways to get help whether you are in Gainesville, at an off-campus research facility, or a distance learning student:

Call: 352-392-HELP/4357
Email: helpdesk@ufl.edu
Visit: 132 Hub
Submit a Ticket: https://my.it.ufl.edu/

Several self-help resources are online as well, like instructions for updating your GatorLink password, campus connectivity tips, and GatorMail email troubleshooting. Some of the most popular reasons for contacting the UFIT Help Desk are:

• Technical Consulting: Connectivity assistance to the UF Network or UF’s VPN. Consultants will also help with UF email configuration and GatorLink authentication issues
• Software Sales: Faculty, students, and staff can save up to 80% on software titles, including Adobe, Grammarly, and SPSS
• Support for Administrative Computing: Get questions answered about using myUFL, ONE.UF, and other campus-wide systems
• Electronic Thesis & Dissertation Support: Graduate students can schedule appointments for formatting and submission help
• e-Learning Assistance: Help with UF’s online academic environment, including Canvas, Turnitin, Respondus, iClicker, and Qualtrics
• Account Services: The primary reason Gators contact the UFIT Help Desk! Consultants can fix GatorLink account lockout issues 24/7

Supporting UF’s $1Billion Research Portfolio

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UF’s research portfolio exceeded $1 billion for the first time in the fiscal year ending June 30, 2022. UFIT supports two applications– UFIRST and myinvestiGator–that enable researchers to manage their sponsored funding. Numerous financial analysts, developers, and data engineering staff are involved each week with the maintenance of these applications.

“A world-class research institution requires world-class administrative tools. Keeping our faculty and research support teams empowered through easily accessed, up-to-date information is key,” wrote Stephanie Gray, assistant vice president & director, Division of Sponsored Programs. “UFIT helps keep UF Research running with their excellent support of UFIRST and myinvestiGator.”

UFIRST Numbers
4,244 active users in FY22
14,677 new projects added to UFIRST in FY22

myinvestiGator Numbers
2,000 faculty and staff users in FY22
Approximately 17,000+ system logins in FY22

Assistance getting started on both applications is available through UF Research. Training materials and helpful companion docs for UFIRST and myinvestiGator are online:
https://learn-and-grow.hr.ufl.edu/toolkits-resource-center/financial-toolkits/grants/.

Full Service Video Production For UF

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UFIT Video Productions offers in-studio and location production services for faculty and staff.  The production studio facility, located on the second floor of the Hub, features a variety of video recording tools to enhance your academic and outreach videos, and a team with multimedia expertise to assist you. Whether you need to record lectures for a course or create a department video for recruiting faculty or students, consider UFIT your one-stop shop for all things digital and video production!

Faculty and staff can request full-service studio production services or utilize the On-Demand Studio to self-record. UFIT can also film anywhere on campus to make your welcome video, alumni spotlight, interview feature, and department tour videos really stand out. A recent addition to our services is 360 video capabilities. Some examples of recent work are available on the Video Production Sizzle page.

Please submit the CITT’s https://citt.ufl.edu/request-assistance/ form to get started with a video project.  On behalf of UFIT, we look forward to working with you!

Tools and Services in ONE.UF

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There is are abundance of tasks that faculty, students, and staff can complete in ONE.UF.

Faculty and staff can approve time, check campus news feeds, review account balances and any bills or fees due, oversee research project information, and find volunteer opportunities that match their interest and time availability. Instructional faculty can also check their course teaching schedule and enter final grades.

Students can review the current list of available courses, register for courses, view their grades, and order a transcript. Students can also complete the Information Security Office phishing training module, search volunteer opportunities, and check their bursar’s balance.

All faculty, students, and staff can also schedule Covid-19 vaccinations through the ONE.UF portal and find the latest Covid-19 information for campus as well.

Anyone needing assistance using ONE.UF may contact the UFIT Help Desk: Visit 132 Hub, email helpdesk@ufl.edu, or call 352-392-HELP/4357.

Quick Tutorials for UF Email, Wi-Fi

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UFIT’s YouTube channel is robust with information and how-to tips on a variety of topics. Since two of the most popular reasons for contacting the UF Computing Help Desk are UF email (GatorMail) and Wi-Fi (eduroam), we’ve curated some of the videos and online documentation available on these topics. So, while you are preparing to teach a class, taking a study break, or waiting for an RTS bus, watch a video or review a how-to doc. And remember, if you ever need assistance with GatorMail or connecting to UF’s eduroam network, just call, visit, or email the IT Help Desk. The Help Desk is available seven days a week!

Getting UF Email (GatorMail) on Your Phone:
https://www.mail.ufl.edu/managing-email/connecting-to-email/

Eduroam — UF’s Campus Wireless Network:
https://youtu.be/94qJtDkxZ1I

Adding a Device to Your Multi-Factor Authentication Profile:
https://youtu.be/1S1y4FzWUZo

Why You Shouldn’t Use GatorMail for External-to-UF (3rd Party) Accounts:
https://youtu.be/iOpwDHpIwGI

Using UF’s GatorMail Phish Alert Button:
https://youtu.be/m5kBbS4_tH8

Setting Up Wi-Fi on your iPhone:
https://youtu.be/kiAlsvQrVFo

Training on iClicker Cloud Offered

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An iClicker Cloud training representative will be on-site to train UF’s novice and experienced users on this platform. Two training dates (three overall options) and modalities are available:

Friday, July 22: 9:00-10:30 a.m.
(via Zoom)
Wednesday, August 17: 9:00-10:30 a.m. (Face-to-face in CSE E507)
Wednesday, August 17: 12:00-1:30 p.m. (Face-to-face in CSE E507)

To register for any of the three trainings, navigate to the myTraining link. There will also be presenter-led open office hours on Wednesday, August 17, from 10:30-12:00 p.m. in CSE E507.

iClicker Cloud is a mobile-optimized engagement platform that facilitates student and instructor collaboration. The University of Florida has an institutional site license covering all costs. iClicker Cloud includes both synchronous and asynchronous options like polling, quizzing, and assignments, and integrates with Canvas. Whether you are planning to use iClicker for the first time or if you just need a refresher, this training will get you ready for the new school year. There will be time for questions in each iClicker Cloud training.

Instructors with questions about this training or other academic technology trainings available are welcome to contact the UFIT training team.

Free AI Micro-Credential Courses for Staff

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Now is the time to increase your working knowledge of AI through professional development short courses offered by UF. The Provost’s Office is making the four-hour version of each course available to faculty and staff at no cost. The seven course topics, developed in collaboration with the Colleges of Business, Engineering, Liberal Art & Sciences, and Agricultural and Life Sciences, are:

1. Fundamentals of AI
2. Fundamentals of AI (STEM majors)
3. Applications of AI (Engineering)
4. Ethics of AI
5. Business and AI
6. Data Science and AI
7. Agricultural & Life Sciences and AI

The courses were developed to provide a foundation in machine learning and its impacts across a range of careers and disciplines. The micro-credential option provides a way to learn the lexicon of artificial intelligence, its current uses, and understand the near-limitless possibilities of the AI-supported environment. Upon successful completion of the assessments in the course, participants are eligible to earn a certificate of completion and 0.4 continuing education units (CEUs). To register, visit https://pwd.aa.ufl.edu/ai/courses/.

The discount code for UF faculty and staff is available by emailing Dr. Regina Rodriguez. Anyone wanting more information on the AI micro-credential, or who has questions about the registration process, may also contact Dr. Rodriguez.

Tech Support for All Gators

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Whether you are in Gainesville, Lake Nona, Leesburg, The Villages®, UF Scripps Biomedical Research, UF Health-Jax, or an IFAS extension or research center, IT support is just a call or service ticket away.

The UFIT Help Desk provides 24/7 support for account resets and more. Centrally located on the Main campus in 132 Hub, the UF community can get help with VPN access, GatorLink authentication issues, applications within myUFL and ONE.UF, as well as thesis/dissertation support.

IFAS IT enables extension services and agricultural research around the state with technical experts who understand the needs and programs used by IFAS faculty and staff. IFAS IT has an excellent, resource-filled website you can peruse or click the Get Help Now! button to submit a ticket.

The UF Health IT department provides support for clinical applications, like the Epic tool. They also provide expert assistance with instructional technologies, IT Training, videoconferencing needs, SharePoint, myTraining, and for telemedicine issues.

The Scripps Help Desk offers onsite technical support for the scientists, students, and staff at UF Scripps Biomedical Research. Contact them (scrps-fltech@mail.ufl.edu) for assistance with system access issues, technical support, or to order A/V services.