Here for You: The UFIT Help Desk

The UF Computing Help Desk, also known as the UFIT Help Desk, will assist you with a variety of technical support needs. Consultants can also connect you with the appropriate UFIT group, or college or department IT staff if a technical problem requires more in-depth analysis to fix. There are multiple ways to get help whether you are in Gainesville, at an off-campus research facility, or a distance learning student:

Call: 352-392-HELP/4357
Visit: 132 Hub
Submit a Ticket:

Several self-help resources are online as well, like instructions for updating your GatorLink password, campus connectivity tips, and GatorMail email troubleshooting. Some of the most popular reasons for contacting the UFIT Help Desk are:

Technical Consulting: Connectivity assistance to the UF Network or UF’s VPN. Consultants will also help with UF email configuration and GatorLink authentication issues
Software Sales: Faculty, students, and staff can save up to 80% on software titles, including Adobe, Grammarly, and SPSS
Support for Administrative Computing: Get questions answered about using myUFL, ONE.UF, and other campus-wide systems
Electronic Thesis & Dissertation Support: Graduate students can schedule appointments for formatting and submission help
e-Learning Assistance: Help with UF’s online academic environment, including Canvas, Turnitin, Respondus, iClicker, and Qualtrics
Account Services: The primary reason Gators contact the UFIT Help Desk! Consultants can fix GatorLink account lockout issues 24/7

Maximize Wi-Fi Experience On Campus

Eduroam is the campus Wi-Fi network option for students, faculty, and staff with active GatorLink credentials.

Instead of connecting to ufguest — an unencrypted, basic option for visitors — members of the UF community should connect to eduroam for the fastest and most secure experience. Ufguest users have a slower internet speed, can’t use Gatorlink VPN, and are unable to connect to UF’s private IP network. Follow these steps to make eduroam your default Wi-Fi when in range:

1) Open your Wi-Fi settings and connect to the “ufgetonline” network
2) Open a new browser window and visit to register your device
3) Select your device type from the dropdown
4) Follow instructions until you’re able to connect
     a. Note that you must use your “” as the username
5) Once connected, open your network settings again and forget the “ufgetonline” network

When you change your GatorLink password, you will need to follow steps 1-5 again on each device you have previously connected to eduroam. Call the UFIT Help Desk (352-392-HELP/4357) or visit the Help Desk (132 Hub) during business hours for assistance connecting to eduroam.

Before Going Abroad: Tips for UF’s Research Community

Traveling outside of the United States can put your research data–along with your identity and reputation–at risk. Whether you’re conducting a study, lecturing, or simply vacationing abroad, UF’s Information Security Office (ISO) wants you to understand the dangers of data targeting and identity theft.

Some tips to consider:
If possible, bring a temporary laptop that has only the files you’ll use/need while abroad
Verify your mobile device’s encryption
Be sure your laptop’s antivirus software is up-to-date before you travel
Disable automatic connections to open WiFi networks
Use UF’s VPN to connect to any service where Gatorlink authentication is required

Also, to protect your data and personal information, only get online via secure WiFi networks. Recent issues to be aware of include China’s blocking of UF’s VPN. More tips are available on the ISO’s traveling abroad page.

Faculty should contact the Office of Research to ensure they are not traveling with hardware or software subject to export controls. Anyone who needs help configuring VPN or changing their laptop settings are welcome to contact the UF Computing Help Desk for assistance.