Tag: Help Desk

Memorial Day: Adjusted Hours at the Help Desk & Learning Spaces  

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The UFIT Help Desk and Learning Spaces will have adjusted support hours during the Memorial Day holiday weekend.

All UFIT Learning Spaces (Architecture, CSE, Weil Hall, Norman Hall, and the Hub) will close at 5 p.m. Friday, May 24, and reopen Tuesday, May 28, at their respective opening times. Marston Science Library will also have adjusted hours during the holiday weekend but will be open on Memorial Day from 10 a.m. – 11 p.m.

The UFIT Help Desk will have normal business hours and support services through the weekend but will be closed with limited phone support available on Monday, May 27. Walk-in assistance will be available again on Tuesday, May 28, at 7 a.m.

As always, please visit UFIT’s self-help page for general troubleshooting instructions and video resources.

What Every Entering Gator Should Know

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Welcome, new Gators! We know that adjusting to campus life is challenging, and it takes time. We have resources to facilitate your smooth transition before classes begin.

Looking for technical, academic, or administrative systems support? The UF Computing Help Desk can answer your questions regarding UF systems and services, including GatorMail, Canvas, eduroam, and UF’s VPN. Connect with the Help Desk by calling 352-392-HELP/4357, visiting 132 Hub (located across from the Starbucks), or submitting a ticket.

Use some time before the start of classes to watch UFIT’s Gator Students Playlist. Learn to use several UF tech services and steps to stay cybersafe. Your emotional and physical safety matters and yeah, UF has an app for that. Or two! Download the GatorSafe and the Whole Gator apps. GatorSafe allows you to view transportation information on SNAP, UF’s nighttime shuttle, and RTS, the city’s bus service. You can also get immediately connected to UF’s Police. The Whole Gator app provides wellness and mental health resources, recreation opportunities, and more. UF also provides an online campus map, useful for locating class locations and computer labs before the semester begins. UFIT is here for you, Gators! Let us know how we can help!

Here for You: The UFIT Help Desk

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The UF Computing Help Desk, also known as the UFIT Help Desk, will assist you with a variety of technical support needs. Consultants can also connect you with the appropriate UFIT group, or college or department IT staff if a technical problem requires more in-depth analysis to fix. There are multiple ways to get help whether you are in Gainesville, at an off-campus research facility, or a distance learning student:

Call: 352-392-HELP/4357
Email: helpdesk@ufl.edu
Visit: 132 Hub
Submit a Ticket: https://my.it.ufl.edu/

Several self-help resources are online as well, like instructions for updating your GatorLink password, campus connectivity tips, and GatorMail email troubleshooting. Some of the most popular reasons for contacting the UFIT Help Desk are:

• Technical Consulting: Connectivity assistance to the UF Network or UF’s VPN. Consultants will also help with UF email configuration and GatorLink authentication issues
• Software Sales: Faculty, students, and staff can save up to 80% on software titles, including Adobe, Grammarly, and SPSS
• Support for Administrative Computing: Get questions answered about using myUFL, ONE.UF, and other campus-wide systems
• Electronic Thesis & Dissertation Support: Graduate students can schedule appointments for formatting and submission help
• e-Learning Assistance: Help with UF’s online academic environment, including Canvas, Turnitin, Respondus, iClicker, and Qualtrics
• Account Services: The primary reason Gators contact the UFIT Help Desk! Consultants can fix GatorLink account lockout issues 24/7

Mandatory 10-Digit Dialing for 352 Area Code

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Beginning October 24, local calls for the 352 area code placed from some phones will require 10 digit calling (area code + phone number). This change is due to the implementation of 988 as a nationwide number to reach the National Suicide Prevention Lifeline, which goes live on July 16, 2022. This new dialing procedure affects calls made from AT&T landlines within the UF Gainesville campus, but does not affect UF VoIP Cisco telephones. University employees can also continue to use five-digit dialing (i.e., the last number of the prefix plus the last four digits of the number) for calls made within the UF system.

Have questions about how this change impacts your work (and home) phone lines? Check the FAQ page. This new page includes what to expect when sending or receiving faxes in your department, as well as how to identify which phone your department is currently using.

UFIT provides telecommunications services for the University of Florida. Anyone with questions about their campus phone service may contact the UF Computing Help Desk by calling 352-392-HELP/4357, visiting 132 HUB, or submitting a service ticket to https://my.it.ufl.edu/.

Ten IT Services for Undergrads

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There’s a lot to learn during your first semester, from where classes are to managing e-Learning assignments. Technology enables living and learning at UF, and UFIT is here to support your academic journey. While you’ll discover more over the next few years, here are 10 IT services to discover now to help maximize your UF experience.

Anyone with questions about these services may contact the UF Computing Help Desk (352-392-HELP/4357, helpdesk@ufl.edu, and HUB first floor).

1. UF Computing Help Desk: Speaking of getting help from the Help Desk, the staff have you covered for all things technical at UF. There are self-help resources on their website and have 24/7 assistance for things like password resets.
2. Canvas: UF’s e-Learning platform where you access quizzes, assignments, and more.
3. ONE.UF: The campus portal to register for classes, viewing and ordering transcripts, and resources like phishing training.
4. GatorMail: UF’s official email service for contacting instructors, administrative staff, and fellow students.
5. Eduroam: A secure wireless network for on- and off-campus connectivity. Protect yourself and UF, Gators! Stay on secure wireless.
6. Discounted Software: Learn what software packages Gators can purchase at a discount.
7. UFApps: A collection of more than 190 applications available 24/7 FREE for students.
8. GatorCloud: UF’s cloud-based collaboration with high volume storage options.
9. LinkedIn Learning: UFIT underwrites the cost of membership for Gators to access 15,000+ courses for FREE.
10. Mobile Printing: Learn how to print on the go from over 50 campus locations.