Tag: The Hub UF

Tech Support For You: How Can We Help?

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Welcome, or welcome back to campus!

New faculty and students, we know there are a lot of things to learn before the first day of term. While you are getting settled, rest assured that help with university systems access and general campus tech questions is just a phone call or short walk away. The UF Computing Help Desk (“Help Desk”) is
in the Hub, on Stadium Road between Century Tower and Ben Hill Griffin Stadium. The Help Desk provides assistance with:

● Account Support: Access to UF systems and services start with your GatorLink ID and password. If you experience any difficulties with your GatorLink access or need a password reset, just give the Help Desk a call or stop by.

● Technical Support: Help Desk staff are happy to assist with wireless and VPN connectivity issues, GatorMail email questions, discounted software purchases, and more.

● Systems Support: Help Desk consultants are experts in enterprise campus systems including Canvas, myUFL, ONE.UF, and other university applications and platforms. Need help using e-Learning or reporting time in myUFL? We’re here to help, Gators!

Call (352-392-HELP/4357), submit a help ticket, or stop by 132 Hub.

Self-Help, Expert Help When You Need It

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The UF Computing Help Desk website has self-help resources for students, faculty and staff, accessible from anywhere, at any time. Among the how-to pages are step-by-step instructions for connecting to eduroam and the UF VPN, setting up UF GatorMail on your phone, updating passwords on your phone, and managing your GatorLink account. For visual learners, how about putting that RTS bus time to good use by watching a video on UFIT’s YouTube channel? There are nearly 100 videos on https://www.youtube.com/GoGatorsUFIT, with more added each month.

For 24/7 assistance regarding technical services you cannot fix on your own, the Help Desk has you covered. During regular business hours, in-person and online consultations cover: VPN and wireless network connections, email services, GatorLink account issues, UF systems, e-Learning [Canvas] support, desktop application support, and thesis and dissertation formatting assistance. After hours (nights and weekends) phone support includes account management issues and general tech information.

There are multiple ways to connect with UF Computing Help Desk experts: Visit (132 Hub), call (352-392-HELP/4357), email (helpdesk@ufl.edu), or submit a myIT ticket to the team. Remember to have your UFID number handy!