Tag: IT Help UF

Tech Support For You: How Can We Help?

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Welcome, or welcome back to campus!

New faculty and students, we know there are a lot of things to learn before the first day of term. While you are getting settled, rest assured that help with university systems access and general campus tech questions is just a phone call or short walk away. The UF Computing Help Desk (“Help Desk”) is
in the Hub, on Stadium Road between Century Tower and Ben Hill Griffin Stadium. The Help Desk provides assistance with:

● Account Support: Access to UF systems and services start with your GatorLink ID and password. If you experience any difficulties with your GatorLink access or need a password reset, just give the Help Desk a call or stop by.

● Technical Support: Help Desk staff are happy to assist with wireless and VPN connectivity issues, GatorMail email questions, discounted software purchases, and more.

● Systems Support: Help Desk consultants are experts in enterprise campus systems including Canvas, myUFL, ONE.UF, and other university applications and platforms. Need help using e-Learning or reporting time in myUFL? We’re here to help, Gators!

Call (352-392-HELP/4357), submit a help ticket, or stop by 132 Hub.

Just-in-Time Videos for Campus IT

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UF is a large and complex university with many technical services and providers across multiple campuses. While each college has localized information technology (IT) support and specialized equipment for their faculty and students, UFIT is the provider of centralized IT services. These services are often referrred to as enterprise IT, and a catalog of services offered is available at https://it.ufl.edu/services/. To help support your success at UF, UFIT has YouTube video channel playlists for instructional faculty and students. Each playlist has 20+ videos on a variety of topics, with more videos added each month:

● Gator Students Playlist

● Instructional Faculty Playlist

Development of a research channel is underway and planned for rollout this year. There are more than 130 videos currently available on the UFIT YouTube channel. Suggestions for additional “how to” videos are welcome! Please email them to UFIT Communications.