Tag: IT help

Tech Support for All Gators

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Whether you are in Gainesville, Lake Nona, Leesburg, The Villages®, UF Scripps Biomedical Research, UF Health-Jax, or an IFAS extension or research center, IT support is just a call or service ticket away.

The UFIT Help Desk provides 24/7 support for account resets and more. Centrally located on the Main campus in 132 Hub, the UF community can get help with VPN access, GatorLink authentication issues, applications within myUFL and ONE.UF, as well as thesis/dissertation support.

IFAS IT enables extension services and agricultural research around the state with technical experts who understand the needs and programs used by IFAS faculty and staff. IFAS IT has an excellent, resource-filled website you can peruse or click the Get Help Now! button to submit a ticket.

The UF Health IT department provides support for clinical applications, like the Epic tool. They also provide expert assistance with instructional technologies, IT Training, videoconferencing needs, SharePoint, myTraining, and for telemedicine issues.

The Scripps Help Desk offers onsite technical support for the scientists, students, and staff at UF Scripps Biomedical Research. Contact them (scrps-fltech@mail.ufl.edu) for assistance with system access issues, technical support, or to order A/V services.

Revised UFApps File Storage Policy

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The UFApps M:drive is designed for files actively being used and not intended to be a long-term storage solution. Beginning in January 2022, UFApps users with files stored on the M:drive will have their current files archived in a new O:Drive titled “Old UFApps M Drive.” Any file two years old or more will be purged starting January 1, 2023. Then, each December, files on the current M:Drive will be migrated to the O:Drive, and the old O:Drive archive will be purged. UFApps users will always have access to two calendar years’ worth of their M: drive files, the current year and the previous year. Also, to better reflect that it is temporary storage space, this December, the M:StudentFileStorage drive will be renamed M:UFAppsTempStorage.

UFApps users should make a habit of transferring files to another storage option. The easiest way to transfer files is to map your UFApps account to your GatorCloud account via Kumo. Visit the UFApps “start using Kumo” page to learn how. Another option is to move files with a flash drive.

Faculty, please remember that UFApps R:Drive set-up must be requested for each course every semester. Anyone who needs help with UFApps may contact the UF Computing Help Desk (132 HUB, 352-392-HELP/4357, helpdesk@ufl.edu).