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Elevating the Stakeholder Experience

PHOTO: UFIT Director Alicia Turner

Vice President and CIO Elias Eldayrie continues to evolve UFIT and align staff to help UF rise to five and achieve the 2020-2025 UF Strategic Plan for IT goals. In July, Eldayrie announced a new department–Customer Experience and Resource Planning–and elevated Alicia Turner to be its director. As director, Ms. Turner, now reporting to the CIO, will serve as the chief advocate for the UF community.

“I am so excited and truly honored by this opportunity to serve UF in this new way,” said Turner. “Based on my previous roles on campus, I was exposed firsthand to the many opportunities where technology can innovate the work we do to support UF’s mission. As director of Customer Experience and Resource Planning, I am truly fortunate to be in a position where I can integrate the stakeholder voice into UFIT’s work.”

Ms. Turner is known for her efforts to bring people together from different departments and colleges to successfully collaborate on university projects. Contributions include facilitating proposal development for three large-scale National Institutes of Health awards, resulting in a combined $44 million for UF. Turner will provide strategic leadership through her extensive knowledge of campus business processes and relationships built over her 20+ years with the university. The initial groups reorganized into UFIT’s Customer Experience and Resource Planning are the project management office and the business relationship managers. Anyone with questions about the new department is welcome to contact Alicia Turner.

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