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VoIP @ UF Initiative Consolidates Services Across Campus

GRAPHIC: UF desk phone with Wi-Fi symbol above it.

On July 1, 2017, the Voice over Internet Protocol (VoIP) services for the Main Campus and Academic Health Center will be consolidated. This initiative aligns with UF’s 2015-2020 Strategic Goals for IT, which advocates rationalizing and standardizing IT infrastructure to reduce costs through economies of scale. The VoIP @ UF initiative brings:

Standardization of telephony services and features across campus
Enhanced VoIP emergency notifications for UF
Increased service efficiencies and optimized utilization of personnel and resources

There will be little to no impact for most customers, although some staff will need to set up a new voicemail box after the cut-over to the consolidated service. (Customers will be given notice of their cut-over date to allow time to set up a new voicemail box.) Support for the unified VoIP service will follow the current request workflow, regardless of customer location.

This project was made possible through a partnership with UFHealth IT, and will realize more than $250,000 in annual operational savings for the university. The UFIT division looks forward to collaborating on many more projects with UFHealth moving forward. Anyone with questions about the VoIP @ UF consolidation initiative is welcome to visit the project site at: https://it.ufl.edu/projects/voip/.