Tag: UF Help Desk

Certification Practice Exams Now Available on LinkedIn Learning

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LinkedIn Learning now offers technical certification preparation practice exams to help users prepare for official certification exams. Tech certifications are an industry-recognized benchmark for verifying skills, especially for roles in technical support, network administration, and information security.

With LinkedIn Learning, users can choose from nearly 50 practice exams to assess their current subject matter knowledge and also pinpoint what skills need improvement to be successful prior to taking the official exam. Each practice exam covers current certification content from leading providers such as AWS, CompTIA, ISC2, and Microsoft Azure. You can also customize your practice exam by choosing what skills to test on.

Your FREE LinkedIn Learning account provided by UF Information Technology (UFIT) offers access to the certification preparation practice exams, along with 20,000+ courses covering a wide range of professional and personal skills.

Visit https://elearning.ufl.edu/supported-services/linkedin-learning/ to activate your account. Need assistance? Contact the UFIT Help Desk by calling 352-392-HELP or visiting 132 Hub, across from the Starbucks. Students can also stop by the 2024 Tech Fair on Feb. 28 to learn how to make the most of free access to Linkedin Learning!

Free Python, Java, SQL, JavaScript, C#, and Go Courses with CoderPad

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Interested in advancing your coding skills? LinkedIn Learning is now offering Code Challenges, a series of interactive coding exercises powered by CoderPad — a platform used by more than 4,000 engineering companies to assess the technical skills of prospective hires.

New AI technologies are continuing to disrupt the workplace, including the coding landscape. Code Challenges provides more than 30 courses in Python, Java, SQL, JavaScript, C#, and Go, all with real-time feedback. The LinkedIn Learning Code Challenges program will expand to 50 courses by December 2023. All coding exercises are in English, but the courses include a subtitle feature available in more than 20 languages, including Hindi, Spanish, and Tagalog.

Code Challenges is free with your UF LinkedIn Learning account! Faculty, students, and staff can take advantage of this opportunity using their year-round access to LinkedIn Learning. LinkedIn Learning also offers a variety of courses on coding fundamentals, if you would like to continue using their courses. Did you know that UFIT underwrites the cost of LinkedIn Learning for campus? Visit https://elearning.ufl.edu/supported-services/linkedin-learning/ to activate your free LinkedIn Learning account. Anyone who needs assistance accessing their free account may contact the UF Computing Help Desk (352-392-HELP, 132 Hub across from the Starbucks.)

Submitting Grades for Spring 2023

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The Spring 2023 grading period opens Friday, April 28, at 8:00 a.m. and closes Monday, May 8, at 12:00 p.m. There are many online resources available to help faculty and staff who enter final grades.

1. Use these instructions to finalize gradebooks. The instructions will help ensure that the grades displayed in Canvas matches what is sent to ONE.UF.

2. The UF Human Resources’ Grades Toolkit provides excellent instructional video and PDFs for faculty and staff who enter grades in ONE.UF and myUFL.

3. UFIT has a 50-minute webinar available that covers finalizing a gradebook and sending grades to ONE.UF through Canvas. Faculty and staff can also request a consultation with e-Learning Support staff for assistance with sending their gradebook to ONE.UF.

4. For questions regarding UF’s e-Learning environment, please do not hesitate to contact learning-support@ufl.edu. For questions about entering grades in ONE.UF faculty and staff should contact the Office of the University Registrar, grades@registrar.ufl.edu.

Discounted Software for Purchase at UF

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Did you know students, faculty, and staff can get discounted pricing on a variety of software titles? UFIT manages campus-wide software licenses and distribution for more than 40 applications. There is an an extensive selection of popular software programs for instructional use or professional development. Here’s a chart showing what is available for departmental or individual (faculty/staff and student) purchase: https://software.ufl.edu/software-listings/.

Students can purchase more than 20 different software packages at substantially lower cost than from big box or online superstores. Popular options for students include Adobe, Grammarly Premium, and Endnote Basic. Students with questions about purchasing a discounted software license can talk with Help Desk staff at the 2023 Tech Fair on Wednesday, Feb. 22, from 10 a.m. to 1 p.m.

Faculty, students, and staff who are interested in purchasing software at UF discounted rates can visit the UFIT Help Desk, located on the first floor of the Hub between the Starbucks and the UF International Center.

IT Info Page for New Students

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Want to know what the student tech requirements are for UF? Learn them and be prepared for Gator academic life by visiting UFIT’s student resources site.

Bookmark the site to easily access information about technology services and systems, including:

• UFIT Help Desk location and services
• UF Canvas e-Learning system, used for most courses
• UF email (GatorMail) assistance and how to get GatorMail on your phone
• Where to get a Gator 1 Card (your campus ID)
• Location of labs and learning spaces and what each space has available
• Establishing two-factor authentication (2FA) for UF accounts
• How to make the most of ONE.UF

UFIT wants to help students get a smooth start to academic life. Anyone experiencing a technical issue with their GatorLink account, having an eduroam internet connection issue, or other campus IT need may call (352-392-HELP/4357) or visit (132 Hub) the UFIT Help Desk. Help Desk in-person walk-in hours are posted here.

Tools and Services in ONE.UF

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There is are abundance of tasks that faculty, students, and staff can complete in ONE.UF.

Faculty and staff can approve time, check campus news feeds, review account balances and any bills or fees due, oversee research project information, and find volunteer opportunities that match their interest and time availability. Instructional faculty can also check their course teaching schedule and enter final grades.

Students can review the current list of available courses, register for courses, view their grades, and order a transcript. Students can also complete the Information Security Office phishing training module, search volunteer opportunities, and check their bursar’s balance.

All faculty, students, and staff can also schedule Covid-19 vaccinations through the ONE.UF portal and find the latest Covid-19 information for campus as well.

Anyone needing assistance using ONE.UF may contact the UFIT Help Desk: Visit 132 Hub, email helpdesk@ufl.edu, or call 352-392-HELP/4357.

Quick Tutorials for UF Email, Wi-Fi

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UFIT’s YouTube channel is robust with information and how-to tips on a variety of topics. Since two of the most popular reasons for contacting the UF Computing Help Desk are UF email (GatorMail) and Wi-Fi (eduroam), we’ve curated some of the videos and online documentation available on these topics. So, while you are preparing to teach a class, taking a study break, or waiting for an RTS bus, watch a video or review a how-to doc. And remember, if you ever need assistance with GatorMail or connecting to UF’s eduroam network, just call, visit, or email the IT Help Desk. The Help Desk is available seven days a week!

Getting UF Email (GatorMail) on Your Phone:
https://www.mail.ufl.edu/managing-email/connecting-to-email/

Eduroam — UF’s Campus Wireless Network:
https://youtu.be/94qJtDkxZ1I

Adding a Device to Your Multi-Factor Authentication Profile:
https://youtu.be/1S1y4FzWUZo

Why You Shouldn’t Use GatorMail for External-to-UF (3rd Party) Accounts:
https://youtu.be/iOpwDHpIwGI

Using UF’s GatorMail Phish Alert Button:
https://youtu.be/m5kBbS4_tH8

Setting Up Wi-Fi on your iPhone:
https://youtu.be/kiAlsvQrVFo

Free and Discounted Software Licenses

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UFIT manages the campus-wide software licensing agreements. These contracts enable access to several software programs at a significant discount or even for free, improving academic and research life for Gators while saving them money.

Programs available at a discount include Adobe Creative Cloud Suite, Grammarly, SAS, SSPS, and Amos. Software available at no charge include ArcGIS (GeoPlan) and SAS JMP. Active faculty, students, and staff automatically receive access to UF’s GatorCloud, which includes Microsoft Office 365 applications like Word, Outlook, PowerPoint, and Excel. Visit the GatorCloud homepage to download these programs for free onto your personal devices. Additionally, faculty and students are eligible for Adobe Spark/Express. More information is on the UF Adobe Spark/Express webpage.

Visit UFIT’s Software Licensing Services website for a complete list of available programs and how to access them. Students with questions about software licenses may call (352-392-HELP/4357) or visit (132 Hub) the UFIT Help Desk. Faculty and staff may also contact the Help Desk or email UFIT’s Software Licensing team with purchase inquiries.

Tips for Multi-Factor Authentication Efficiency

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Since UF adopted multi-factor authentication (MFA), the number of compromised GatorLink accounts has decreased by 99.7%. Using the multi-factor authentication app provides additional protection to the university’s systems and services. This means your personal information as well as your research files, proposals, and all university data, is better secured.

Tips to enhance your MFA experience:

1. Add a second device to your MFA account, in case your primary device is lost or stolen. UFIT created a short video explaining how to add a device.
2. Use a passcode to authenticate even without an internet connection or cell service. Open the Duo app, then tap the University of Florida drop-down tab on the home screen. Type in the six-digit code provided when logging into UF services.
3. Check the “Remember Me” option to not be prompted to authenticate for 10 hours, as long as you’re using the same browser on the same device.

Visit it.ufl.edu/2fa or contact the UF Computing Help Desk (helpdesk@ufl.edu, 352-392-HELP/4357, 132 Hub) for assistance using multi-factor authentication.

Self-Help, Expert Help When You Need It

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The UF Computing Help Desk website has self-help resources for students, faculty and staff, accessible from anywhere, at any time. Among the how-to pages are step-by-step instructions for connecting to eduroam and the UF VPN, setting up UF GatorMail on your phone, updating passwords on your phone, and managing your GatorLink account. For visual learners, how about putting that RTS bus time to good use by watching a video on UFIT’s YouTube channel? There are nearly 100 videos on https://www.youtube.com/GoGatorsUFIT, with more added each month.

For 24/7 assistance regarding technical services you cannot fix on your own, the Help Desk has you covered. During regular business hours, in-person and online consultations cover: VPN and wireless network connections, email services, GatorLink account issues, UF systems, e-Learning [Canvas] support, desktop application support, and thesis and dissertation formatting assistance. After hours (nights and weekends) phone support includes account management issues and general tech information.

There are multiple ways to connect with UF Computing Help Desk experts: Visit (132 Hub), call (352-392-HELP/4357), email (helpdesk@ufl.edu), or submit a myIT ticket to the team. Remember to have your UFID number handy!