May 12, 2015
The university’s contract with Remedy, the IT request system that is accessed via request.it.ufl.edu, is not being renewed. Anyone trying to access Remedy after June 30, 2015 will be redirected to myIT.
The myIT system went live in December, 2014. Groups previously managing technology service requests and incidents through Remedy — including IFAS, Law, CLAS, HHP, MSE, UFIC, as well as UFIT — are now using myIT. Having all technology-based requests and incidents in one customer-facing portal is part of the One Customer View, One Process, One Tool philosophy of ITSM, the university’s service management initiative launched in 2013. The timeline for sunsetting Remedy is:
• 05/15/2015: Distributed IT units finish moving over into myIT
• 06/01/2015: All request/incident modification access in Remedy is disabled
• 07/01/2015: ‘Edit’ access is disabled in Remedy, with the system functioning as ‘Read Only’ for reporting purposes
UFIT recommends that faculty and staff replace web bookmarks they may have that point to Remedy (request.it.ufl.edu) with myIT (my.it.ufl.edu). Anyone with questions about the sunset of Remedy may contact the IT Service Management team.