Skip to main content Text-only Version

Improving Student Support Processes for UF

PHOTO: Students getting assistance at the Fall 2019 OneStop Service Center held in Smathers 100

“The success of the fall OneStop could not have been achieved without the Gator360 team,” said Kyle Cook, assistant director of Enrollment Management. “We needed a robust system to manage the complex OneStop event. The environment they delivered allowed four departments to work as one to efficiently provide service to thousands of students.”

In three weeks of running the OneStop Service Center, nearly 100 staff from the Offices of Admissions, Bursar, Registrar, and Student Financial Affairs helped nearly 9,000 students. The Division of Enrollment Management already relied on the Gator360 constituent relationship management (CRM) system to track interactions with current and prospective students, so they reached out to UFIT about building an event queuing and tracking system. UFIT delivered a solution that is completely integrated with existing case management processes, so all interactions with students are maintained in one central application. Cook’s enthusiasm for the CRM service and the staff that support it is strong:

“The Gator360 team was an essential part of the OneStop planning process and provided so much insight! Their efforts were invaluable in support of our mission, enabling us to provide a better student experience.”

Departments interested in learning more about Gator360 may contact IT manager and CRM team lead TJ Summerford.