March 14, 2012
The upgraded Remedy ticketing system for CNS service requests debuted on February 20.
A new “how-to” guide on using the upgraded Remedy system is now available.
Reminder! The upgraded Remedy system is only for CNS trouble tickets and service requests. All other help requests should still be directed to the UF Computing Help Desk.
CNS is working on some of the functionality and post-upgrade issues, including Shibboleth and better integration with the UF directory. If you have any comments or questions not covered in the online how-to guide, please call (352-273-1309) or email David Burdette, assistant director for computing infrastructure services.