July 7, 2015
The myIT system has made resolving technical issues with UF’s emergency Blue Light phones quicker than ever. University Police Department (UPD) officers can now use their mobile devices to immediately report issues impacting a Blue Light phone directly to UFIT’s Network Services group. Prior to this service enhancement, reporting an issue required a paper submission, with reports having to be physically delivered to UFIT technicians.
“The enhanced process for reporting an issue with the campus Blue Light apps is a great improvement,” said UPD Deputy Chief Tony Dunn. “Allowing officers to send reports directly from their patrol vehicles means we can get a non-functioning Blue Light phone operational again quicker, better supporting our campus safety goals.”
Blue Light phones were adopted by UPD in 1977. More than 300 of the non-dial emergency phones are now located around campus for the added protection of UF students, faculty, and staff. Faster, more efficient technical-issue reporting on myIT ensures that Blue Light apps are up and running 24/7. Visit the ITSM website to learn more about the myIT service request system and to email questions or system suggestions to the ITSM project team.