July 10, 2013
On Tuesday, July 9, VP & CIO Elias Eldayrie hosted ‘ITSM 101’, an event designed to introduce IT Service Management to the UF community. The goal of the ITSM initiative is to increase the efficiency and consistency of IT services provided to UF’s faculty, students, and staff.
UFIT’s Video & Collaboration Services team filmed the event. Click here to watch the video stream, which includes simultaneous streaming of the two presentations. The two PowerPoint presentations are also available online as separate files:
Opening Comments and ITSM Project Overview
■ Elias Eldayrie, Vice President and Chief Information Officer
■ Rob Adams, ITSM Project Lead & Chief Information Security Officer
ITSM 101: What Every IT Professional Should Know
■ Pat Connelly and Sandeep Narang, Gartner