‘ITSM 101’ Event

June 28, 2013

1. What is ITSM at UF?
2. How will it impact you and     your organization?

Attend ITSM 101 to learn the answers to these and other questions!

When implemented, the ITSM initiative will increase clarity about what IT services are available from UFIT and provide consistency in how to access those services or request assistance. ITSM will also define expected service levels, and how each service is delivered–regardless of organizational hierarchy or reporting structure. Standardized processes, common tools and improved transparency are expected outcomes.

When and Where?
Tuesday, July 9, 1:00pm to 2:30pm, Smathers Library 1-A

What’s the Agenda?
■ Elias Eldayrie, Vice President and Chief Information Officer
   Opening Comments
■ Rob Adams, ITSM project lead and Chief Information Security Officer
   ITSM Project Overview
■ Patrick Connelly and Sandeep Narang, Gartner Group
   ITSM 101: What Every IT Professional Should Know

No registration is required. Questions may be emailed before the meeting so they can be addressed at ITSM 101. (Please submit questions by July 3.)

Don’t miss this opportunity to learn about the university’s ITSM project and how it will affect you and your organization. Can’t attend on July 9? The meeting will be available for on-demand viewing on the ITSM Web site beginning July 10.