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Campus VoIP Phone Service Upgrade

Supervisor at her desk

A system upgrade to UF’s Campus VoIP services will begin at 10:00 p.m. this Friday, September 27. The newer version of VoIP–Voice over Internet Protocol–will enable UFIT to enhance the user’s experience (i.e., better collaboration options) while simultaneously lowering operating costs for the university.

Part of the upgrade includes moving several services to a virtual server platform, including Cisco’s Unified Communications Manager and Emergency Responder (E-911).
To prepare for Friday’s upgrade, a service freeze will be underway beginning at 5:00 p.m. on Tuesday, September 24. Starting at 5:00 p.m. on Tuesday, there will be no moves, adds, or changes performed in UF Telecomm’s Call Manager data system. Customer service requests for VoIP services will resume on Monday morning, September 30.

Most users will experience one to five minutes of downtime while the upgrade is being performed. Staff at IFAS Research and Education Centers who utilize the Campus VoIP Service will experience an outage of one to five minutes while their IP phones reboot.

Visit UFIT’s Telecommunications website for more information on the upgrade.